Customer Help Center

If talking to a real-life human is more your thing, you can reach our Customer Support Team via email info@purityws.com

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FAQ

Frequently asked questions answered by the PWS Team

SUPREME RO Product information

Why Reverse Osmosis Systems?

Reverse Osmosis Systems are among the most accurate devices for water filtration. Water filtration through an RO systemconsists in the separation of water molecules from other compounds dissolved therein, through a semi-permeable membrane – this is the reverse process of the natural process of osmosis occurring in all living cells. Osmotic membrane retains 96% - 99% of organic and inorganic pollutants soluble in water, bacteria, and various viruses.

The semi-permeable RO membrane consists of multiple layers wound on a perforated pin arranged inside the membrane. Contaminated water is forced under pressure over the membrane surface, where the water molecules pass through the microscopic pores of the membrane. Impurities are separated and discarded to drain. Within the range of SUPREME products you will find six-, seven-, even eight- step systems.

How often should the Filter sets be changed?

Small Filter sets for all RO models (RO-6, RO-7, RO-8 Premium) need to be changed every 6 months.

Larger filter sets are meant to be changed every 12 months.

The Pentair Osmotic Membranes need to be changed every 3 to 5 years, depending on the quality of the raw water.

You can find the changeable filter sets here.

Is the water going through Reverse Osmosis filters safe for infants, kids and pregnant women?

Absolutely! The components are American NSF certified, and meant for everyone, including infants, children and pregnant women.

Can I use it in situations when the water contains a lot of iron in it?

Absolutely!

This is exactly what the RO filters are meant for. The filtering system will remove mud, sand, suspensions, chlorines, organic coumpounds, heavy metals, pesticides and water hardness

Furthermore, RO systems are designed to enrich water with minerals that are essential for health, as well as it corrects the mineral composition of water, ph and its organoleptic properties.

Does it affect the taste & aroma of the water?

Osmotic filtration allows to remove compounds that are responsible for the unpleasant taste and aroma of water. The final filtration step is performed on a linear cartridge filled the highest quality activated carbon. After passing through the carbon bed, the water achieves excellent taste and aroma.

A linear S-L-CARB carbon cartridge, improving the taste and aroma of water, is installed in all the models of the RO systems by SUPREME.

Mineralised water can be used for plant watering, as the correction of PH and minerals are great for everyone and everything - people, animals, plants.

What does Osmotic filtration remove in the process?

Osmotic filtration removes most of the impurities from the water. The filtration process removes such minerals as: calcium and magnesium.

In some RO system models, a mineralising cartridge is installed at the end of the filtration process. After passing through the mineraliser, water is enriched with mineral elements such as calcium and magnesium. The concentration of minerals in water is comparable to the concentration of bottled mineral water

* a linear S-L-MIN mineralising cartridge is installed in the all systems:
SUPREME RO-6, SUPREME RO-7, SUPREME RO-8

Does the water gets ionized in the process?

Ionisation of water through the S-L-FIR cartridge, consists in reducing its clusters, so that the body is rapidly hydrated and toxins are rapidly removed.

Ionised water is also a natural antioxidant that effectively sweeps away free radicals responsible for the rapid ageing of our body and responsible for the formation of cancerous diseases. Ionised alkaline water neutralises the acidity of the body (adjusts the pH).

* a linear AIFIR2000 ionising cartridge is installed in the SUPREME RO-7 system & SUPREME RO-8 Premium system

Can you drink osmotic water without prior boiling?

Yes! You can drink water subjected
to osmotic filtration without prior boiling.

Can Reverse Osmosis systems be harmful to health?

No! All the systems of the SUPREME brand have a valid attestation of the Polish National Institute of Hygiene (PZH), which allows the systems to have contact with water.

Can RO systems remove minerals from the water?

Yes! Apart from contaminants, the RO system also removes mineral salts from the water.

The SUPREME-RO7 and SUPREME-RO8 PREMIUM systems are equipped with a mineralising cartridge which secondarily enriches water with minerals essential for the human body

Supreme Wi-Fi Softener

What will be included in Supreme Wi-Fi Softener?

By purchasing the SUPREME SOFT W series system, you will receive:

- Softener filled with the best monospheric resin on the market,

- The ability to connect the water softener to your phone or tablet via the "pentair connect" app.

- The ability to set the device online, monitor the work thanks to wireless Wi-Fi communication system.

-Five-cycle operation mode, proportional regeneration in the UP-FLOW system, deflector installed at the lower basket,

- The function of operation in the dry tank mode,

- Salt alarm that informs the suer about the need to check the salt level in the brine tank,

- Double anti-flood protection in the form of an overflow elbow and a cut-off valve,

- Intuitive, user-friendly and failure-free 541NC84 / NC94 control valve.

What is included in the warranty?

The systems have an extended warranty that includes:

- 10 years for the pressure vessel (from the date of manufacture of the vessel), compact housing and top cover;

- 3 years for: control valve, float valve, driver PCB, power supply, solenoid valves and mechanical parts;

*consumables are not covered by the warranty.

What is "dry tank" mode?

The SUPREME Soft W series works in the "dry tank" mode. This mode of operation ensures that the salt solution is prepared by the device well in advance (before the resin regeneration itself). This solution eliminates the phenomenon of "salt caking" and ensuring the highest possible standards of hygienization.

Can you tell me more about the technology?

We are proud to present you the latest line of intelligent, compact water softening systems available on the market. The Supreme-Soft W series systems are manufactured by the American leader in the water industry, PENTAIR/USA.

The Supreme-Soft W intelligent water softening systems were manufactured by the American company PENTAIR/USA, in which an innovative, completely failure -free control system based on solenoid valves was used.

The new series of devices have been equipped with a wireless Wi-Fi module, thanks to which you can connect the water softener with your phone or tablet via the “pentair connect” application.

Supreme-Soft softeners are filled with the best monospheric resin on the market.

The Supreme-Soft series devices use a high-quality pressure cylinder from the renowned Structural brand. The Supreme Soft W systems use a modern, unique distribution system based on the deflector operation (DFLR). Thanks to the DFLR system, the water flows through the entire surface of the resin, increasing the efficiency of water softening and even use the entire ion exchange resin. The combination of the deflector technology (DLFC), the Up-Flow countercurrent regeneration system, the ability to work in the economical mode of the “variable reserve function”, enables real lower water consumption in the regeneration cycle, lower washings emissions, lower salt consumption and even use of the resin, which results in to longer service life.

The SUPREME Soft W series works in the "dry tank" mode. This mode of operation ensures that the salt solution is prepared by the device well in advance (before the resin regeneration itself). This solution eliminates the phenomenon of "salt caking" and ensures the highest possible standards of hygienization.

The devices can be optionally equipped with a By-Pass valve, which can be used to carry out maintenance works without blocking the inflow of raw water to the system. The By-Pass valve is equipped with a “Mixing” valve, which enables mixing of raw and softened water.

Ordering

What does PWS Assembly Mean?

For orders in Latvia - it means that we will deliver the product to you and have it assembled (for new Reverse Osmosis water filtration systems that are purchased for the first time, the setup is already included in the price).

If you are ordering Small or Large Filter sets to change the filter cartridges, you can either order the Filter Cartridges to change them yourself, or choose the Water Filters with PWS Assembly option to have the Filter sets changed by PWS Team of Experts, who will do it for you.

Furthermore, we will also remind you on a timely manner that the filter cartridges should be changed, so that you do not have to worry about it at all.

How to know for sure if I am selecting the right water solution product?

You can always contact us at info@purityws.com, and we can help you find the right solution to ensure that you get the right type of filters to remove everything from the water to make it clean, healthy and without any smell or taste to it.

We usually suggest also doing water analysis and when reaching out, provide the analysis attached to the email, so that we can review the quality of the water and suggest the right setup in your house/flat/cottage/business.

How fast the order will be processed?

The order usually is processed within 3 business days.

Can I cancel my order?

We completely get it, we change our minds too

We process orders within 3 business days, so you could try to reach out to us by sending an email to info@purityws.com, and we can try to cancel it. If the order is already handed over to the shipping carrier, unfortunately, the order cannot be canceled anymore.

Can I use MasterCard or VISA for my purchase?

Yes, we accept both card payment types.

What currency does the store use?

The store is selling products in EUR (euros).

*If you are using a different currency in your country, the bank will automatically convert to EUR accordingly to your banks conversion rates.

What if I would like to order in bulk?

If you would like to order in bulk for your friends and family, click on the "Contact Us" button, fill out the form and we will get back to you with a possible discount on the purchase.

Is Shipping included in the price?

Shipping in Latvia is free of charge. The rest of the countries, the shipping cost is included in the PWS Assembly option for Filter Sets.

Shipping, Returns & Exchanges

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Currently, Shipping is available to:

Latvia, Estonia, Finland and Sweden.

If you are located in a different country, and would still like to purchase our products, please use the contact form, and we can discuss what would be the shipping costs to your destination address.

Estimated delivery time is 10 business days (14 calendar days). 

Shipping costs:

Standard shipping cost for orders up to EUR 49.99 - EUR 20.00

Free shipping for orders over EUR 50.00

If you would like to order in bulk, please use the contact form here.

*If you are located in a different country than we offer deliveries to, you can still contact us and see what the shipping cost would be to the recipients address.

Do you ship Internationally?

Currently, we offer shipping to Latvia, Lithuania, Estonia, Finland and Sweden.

However, you can reach out to us by sending an email to info@purityws.com, and we can check what could be the shipping cost for the order you would like to purchase.

We are continiously looking to expand, and more countries will be available to deliver in the near future!

What if the order comes and the package is damaged, and the courier is not taking responsibility?

In such situations, do not hesitate to contact us by sending us an email to info@purityws.com.

Make sure to include the order number and photographic evidence of the product received to back up your claim. We will evaluate the situation and if it will be the fault of the carrier, we will send you a completely new product accordingly.

*Please note that the damaged product will be required to be sent back to us within 30 days of receiving the order.

What is your Return Policy?

You can find our Return Policy here.

Set up & Instructions

Can I set it up myself?

Definitely! We have created setup manuals that come along with the product, but will also always be available on our website. All of the accessories are included with the product in order to properly make an installation at your location.

If you would like to use a professional technician to do the setting up for you, please contact us at info@purityws.com.

What to do if I need to change a specific part because of unforeseen reasons?

Rest assured, all spare parts can be purchased, please reach out to us either via email or the Contact Us form, kindly provide a photo, and we will provide you with the respective part accordingly.

What are the Dimensions of each product?

You can find this information for each product in the product description.

Supreme RO-6

Supreme RO-7

Supreme RO-8 Premium

Is it possible to connect the RO system to the SIDE-by-SIDE refrigerator?

Yes! With the use of a tee fitting, it is possible to divide water between the spout circuit and a SIDE-by-SIDE refrigerator.

Can I use the RO system for aquariums?

Yes! Osmosis water is a great base from which to obtain excellent water used in the aquarium.

Still got a question? Get in touch!

Have questions about your order, or a general enquiry?